Our commitment to you

At HRA Gifts, we are dedicated to making every gifting experience special. Discover our promises, important guidelines for ordering, and how we handle changes or returns to ensure your complete satisfaction.

Our promises for every gift

At HRA Gifts, we promise to make every gift feel special. Each hamper is thoughtfully curated, carefully packaged, and prepared with attention to detail to create a memorable gifting experience.

We promise:

  • ✨ Beautifully presented gifts made with care
  • 🎁 Thoughtfully selected items for every occasion
  • 💝 Personalised touches to make each gift meaningful
  • 📦 Careful packaging to ensure your order arrives safely
  • 🤍 Friendly customer service and support throughout your order journey

Your happiness matters to us, and we want every gift you send to bring joy to the person receiving it.

Ordering your personalised gift

When ordering a personalised gift from HRA Gifts, please ensure all details provided are correct before completing your purchase.

💝 Please double-check:

  • Names, messages, and any personalisation details for spelling and accuracy.
  • Your delivery address to avoid delays.
  • Any preferences or special requests before placing your order.

Each hamper is carefully created based on the information provided at the time of purchase. Personalised items cannot be changed once your order has started being prepared.

If you have a specific budget, theme, or request, please contact us before ordering and we will be happy to discuss creating a gift that suits your needs.

Changes and returns

At HRA Gifts, we want every customer to love their gift. If you need to make a change to your order, please contact us as soon as possible. We will always do our best to help; however, changes may not be possible once your hamper has been prepared or personalised.

If you are unhappy with your order, please contact us within 48 hours of receiving your gift and provide details of the issue, along with photographs where appropriate. We will review the situation and work with you to find the best possible solution.

For personalised gifts, we are unable to accept returns or exchanges for changes of mind, as each item is specially prepared for the customer. However, if your order arrives damaged, faulty, or incorrect, we will work to resolve the issue through a replacement, refund, or suitable alternative.

Your satisfaction is important to us, and we are committed to providing a thoughtful and positive gifting experience.

Important information

At HRA Gifts, we take great care in creating beautiful and personalised gifts. Please read the following information before placing your order:

🎁 Product availability
Our hampers are handmade and carefully curated. Occasionally, an item may become unavailable due to stock levels. In this case, we may replace it with a similar item of equal or greater value.

💝 Personalised orders
Please ensure all personalisation details, including names and messages, are correct before submitting your order. We are unable to accept responsibility for errors provided by the customer.

📦 Presentation & packaging
Each gift is individually prepared and packaged with care. As items are handmade and arranged individually, the final presentation may vary slightly from website images.

🚚 Delivery information
Please provide accurate delivery details when ordering. HRA Gifts cannot be held responsible for delays caused by incorrect addresses, courier delays or circumstances beyond our control. For any delivery queries, please contact us at [[email]] or [[phonenumber]].